Insurance & Payment Information
Insured patients: When you check-in for your first appointment with us, you will be asked to sign an understanding that you are ultimately responsible for your bill, or portions of your bill.
We gladly file insurance claims as a courtesy to our patients. However, all co-payments are due at the time of service and are the responsibility of the patient. We understand that deductibles and co-insurance may not be known at the time of your visit, so we will bill for these.
It is important to note that each patient is ultimately responsible for payment of his or her bill regardless of the status of any insurance claims. Payments may be made by cash, check, MasterCard, Visa, Discover, and American Express.
Please be prepared to present any and all insurance cards at the time of your visit. If your insurance has changed, please give the receptionist your new card and we will be glad to update your information. If you are covered by Medicare, it is important for us to know if you belong to a Medicare HMO (Medicare Choice + Plan).
If your insurance plan requires a referral from your primary care physician, it is YOUR responsibility to obtain the referral prior to your appointment. Our office will help you with this process, but if we fail to obtain the referral, you may not be seen by a neurosurgeon in our practice.
Please call your insurance company or check with your employer prior to your visit to make sure that the physician you see is a participating provider. If we do not participate in your health plan, you can often use out-of-network benefits for your care.
Non-insured patients: If your financial situation prevents you from paying our bill, please let us know so we can make arrangements. Accounts that are not paid within 90 days are generally turned over to our collection agency unless previous arrangements have been made by calling our Business Office at 763-795-4602.
Prescription Drug Policy
Metropolitan Neurosurgery and its physicians are committed to the well-being of our patients. Pain control is important and we strive to provide a safe approach to dispensing medications. If you are running low on a prescription, please plan ahead and give us at least business 3 days’ notice to refill any medication. We do not refill prescriptions for narcotics after hours or on weekends. In some instances we will require a follow-up visit for medication refills.